Terms and Conditions

1. Acceptance of Terms

By accessing and using the Wiltshire FiveM Roleplay Servers website, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please refrain from using our website.

2. Account Registration

a. Eligibility: To access certain features of the website, you may need to create an account. By registering, you confirm that you are at least 16 years old or have obtained parental consent.

b. Account Information: You are responsible for maintaining the confidentiality of your account information and agree to notify us immediately of any unauthorized use or security breaches.

3. Content and Intellectual Property

a. Ownership: The website, its content, and all intellectual property rights belong to Wiltshire Roleplay. Unauthorized use, reproduction, or distribution of any content on this website is strictly prohibited.

b. User-Generated Content: Users may contribute content to the website, such as forum posts or comments. By submitting content, you grant Wiltshire Roleplay a non-exclusive, royalty-free, worldwide license to use, reproduce, and distribute the content.

4. Code of Conduct

a. Respectful Behavior: Users are expected to engage in respectful and courteous behavior when interacting with others on the website. Harassment, discrimination, or any form of offensive communication will not be tolerated.

b. Compliance with Server Rules: Users are required to familiarize themselves with and adhere to the rules outlined in the server's in-game terms and conditions.

5. Privacy Policy

a. Privacy: Wiltshire Roleplay is committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and store your personal information. By using the website, you agree to the terms of our Privacy Policy.

6. Links to External Websites

a. Third-Party Links: The website may contain links to third-party websites. Wiltshire Roleplay is not responsible for the content or practices of these external sites. Accessing linked websites is at your own risk.

7. Termination of Access

Wiltshire Roleplay reserves the right to terminate or suspend your access to the website at any time, without notice, for violation of these terms and conditions or for any other reason.

8. Changes to Terms and Conditions

Wiltshire Roleplay reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on the website. It is your responsibility to regularly review these terms.

9. Disclaimer of Liability

Wiltshire Roleplay is not liable for any damages, direct or indirect, arising from the use of this website or any linked external sites.

10. Governing Law

By using the Wiltshire FiveM Roleplay Server website, you acknowledge and agree to these terms and conditions.

Return and Refund Policy

1. Refund Policy Overview

Thank you for choosing Wiltshire Roleplay for your FiveM server experience. Our refund policy is designed to provide clarity on the terms and conditions related to refunds for virtual goods and services offered on our platform.

2. Refund Eligibility

a. **Server Access Packages:** Refunds are generally not provided for server access packages (e.g., VIP memberships, in-game currency) unless a significant issue arises that prevents you from accessing the server or utilizing the purchased virtual goods. (This does not include if you are banned from the server)

b. **Donations:** Contributions or donations made to Wiltshire Roleplay are non-refundable. Donations are voluntary, and users should consider them as a supportive contribution to the server's maintenance and improvement.

3. Technical Issues

a. **Server Downtime:** In the event of extended server downtime preventing access to purchased virtual goods, users may be eligible for a partial refund or compensation. We will assess such situations on a case-by-case basis.

b. **Payment Errors:** If you experience a payment error or unauthorized transaction, please contact our support team immediately for assistance. Refunds for payment errors will be considered on a case-by-case basis.

4. Refund Requests

a. **Submission:** Refund requests must be submitted to our support team via the designated channels within 7 days of the purchase date.

b. **Reasoning:** Please provide a detailed explanation of the reason for the refund request, including any relevant evidence or documentation.

5. Processing Time

Refund requests will be processed within 14 days from the date of submission. We appreciate your patience during this period. (This time includes from when the request was made all the way to you receiving the money back)

6. Contact Information

If you have any questions or need assistance regarding refunds, please contact our support team through our Discord server https://discord.gg/wiltshire .

7. Changes to the Refund Policy

Wiltshire Roleplay reserves the right to update or modify this refund policy at any time without prior notice. Users are encouraged to review this policy periodically for any changes.

By using Wiltshire Roleplay's FiveM server and associated services, you acknowledge and agree to this refund policy.